Parent Resources

Complaints Concerning District Employees

There are many different types of complaints that members of the public can make in LCUSD.  For complaints regarding LCUSD employees, the process is largely governed by the collective bargaining agreement the District has with the La Cañada Teachers Association; specifically, Article XX of the contract describes the process by which complaints against teachers are handled.  For this reason, this type of complaint is often referred to as an “Article XX Complaint.”  You can access that portion of the contract here: ARTICLE XX-Public Complaints.  I have prepared the following information and compiled the following resources to help make the complaint process an accessible one.


I have prepared a general flowchart to illustrate the complete Article XX complaint process as it exists now– this is not a District document.  You should only use this as a guide, and not rely upon it exclusively.  You can access that flowchart here: Complaint Process Flow Chart.  Below, please find a bulleted explanation of the timeline:

  • When you first have a concern, you should try and resolve the issue with the teacher in question directly.  You may also (and always) reach out to the principal who can attempt to mediate the conversation between you and the teacher.  Also, if the concern you are raising is a violation of Board, District, or school policies that impact the entire class, and can be independently verified by the principal, you may make the principal aware of the problem and he/she will follow-up on the concern with the teacher.
  • If you are unable to resolve the concern with the teacher directly, you should notify the principal who will schedule a meeting between you, the teacher, and the principal.
  • After this meeting, you may “formalize” your complaint by reducing it to writing and submitting it to the principal within ten working days.  You must also complete a complaint form (known as a “J1 Form”).  You can find the form here: APPENDIX J1 Complaint Form.
  • The teacher will have 15 working days to respond in writing, and the principal will forward this response to you.
  • If you feel that the employee’s response is unsatisfactory, you will have 5 working days to submit both your original complaint and the employee’s response to the District Offices, for review by the Assistant Superintendent of Human Resources (Patty Hager,
  • The Asst. Superintendent will set up a meeting between you, the employee, and a union representative within 15 days of receiving the unresolved complaint, and will issue a final decision shortly thereafter.


Please find below a summary of resources presented above.

ARTICLE XX-Public Complaints.  This is an official District document that has excerpted Article XX of the contract with the La Cañada Teachers Association. This is the portion of the contract that explains the process by which the public makes a complaint about a teacher.

APPENDIX J1 Complaint Form. This is an official District document that is included as an appendix to the contract with the La Cañada Teachers Association.  The submission of this form represents the beginning of the “formal” component of the complaint process, and must be submitted to the principal when a meeting between the principal, teacher, and complainant proves unsatisfactory.

Complaint Process Flow Chart. This is not an official District document, but rather a general illustration I have created to help depict the complaint process graphically.  While it may be helpful, it should not be relied upon exclusively for all necessary details when moving a complaint through the process.

Board Policies Regarding Public Complaints. This is a link to the official Board policies regarding public complaints. (Username: public, Password: lcusd).

Administrative Regulations Regarding Public Complaints.  This is a link to the official Administrative policies regarding public complaints.  (Username: public, Password: lcusd).

District website information on all complaints.

Other Types of Complaints

There are other types of complaints aside from the Article XX complaint described above.  I will update this site with more information on those tools in the near future.  In the meantime, you can find out more about them here.

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